Shipping policy
A shipment normally takes 1-15 business days to arrive, please refer to the table below for location specific shipping times to international destinations.
Continent / Shipping time
United Kingdom: 1-4 Business days
North America: 6-12 Business days
Europe: 2-10 Business days
Australia & New Zealand: 7-12 Business days
Asia: 9-17 Business days
Africa: 15-32 Business days
South America: 15-32 Business days
Express Delivery for UK
- Same-day delivery is available in London, Oxford, Birmingham, and any location within a 2-3 hour drive from London.
- One-hour delivery is available within Oxford. If you need same-day express delivery, please contact us via WhatsApp MESSAGE.
- For urgent inquiries: you can send a WhatsApp MESSAGE to +447886388851
Collection Point in Oxford:
Beechwood House Boutique Apart Hotel. The Beeches, Oxford, OX3 9JZ
Same-day collection available. Strictly by prior arrangement. Please send a message via WhatsApp at +44 7886 388851 or email hi@el.one.
The product processing time depends on the time frame of the quality check, the packaging and also on the store contingent of the individual product. Normally this process takes 2-4 business days. Please make sure your shipping address information is entirely correct to ensure a faster, safer delivery! If your address is incomplete, we will promptly contact you for a corrected address and will not ship your package until we hear black from you in order to avoid delays and lost packages
If you have any questions we are happy to help. Hi@EL.ONE
You can view your order and access any tracking details in My Account.